JYRO PRIVACY POLICY

Updated at 2021-10-18

1. How Customers Personal data is used?

User/Customer (Agents, Riders and Merchants) data may be collected, received, given to and used (if need be) on our app when orders are placed and for general customer service. We may also use the details for marketing research and customer management.

2. What is done with your personal information?

User personal information provided aids us to give customers a personal experience on our app based on customers’ preferences. This offers the customer spontaneity in surfing our app for preferred service over time. Data provided help us keep statics and aid us:
In service delivery and general services
In processing orders of our customers
In processing your financial transaction on the app such as payment and communicate with our payment systems providers when necessary
In the prevention and notice of fraudulent activities on the app
In understanding customer behaviour
In maintaining customer/User accounts and updating our database.
To proffer a distinct experience for users while navigating our app
To communicate with customer/user about their orders, promotional offers, and general services.
To disclose to third parties and government or law enforcement agencies as may be required by the court, the law or other need to protect law and order or morality.
If you require us to stop sending you promotional emails and/or text messages you may send our customers service an email to unsubscribe or you follow the links provided to unsubscribe and have your details deleted from our database. We shall do our best to ensure that all such data is deleted as soon as possible.

3. Guarantee of the Personal Data provided to our app

When you click and agree to our terms and policies on our app you guarantee that you own the information and content you have provided and that such information or content does not violate any other policy, third party rights or defamatory. You also guarantee that the information your provide is true and correct and not false or misleading and guarantee us that we can rely on that information. If you would not want to provide us with correct and authentic information, you should not use our site.

4. Are your information and data protected?

We appreciate the need to protect your data account; hence we advise that you ensure you sign out from your account to avoid unauthorized access. You must also keep your password protected as this password that you choose should be known by you alone.All users/customers information are managed and kept in-house and SSL certificate installed to secure info during collection and transmission. We transmit required information to the payment system providers to enable payment in concluding financial transactions.

5. The Data we collect include:

Information provided to us: By communicating with customer service, surfing the app, doing searches and purchases you provide the content we collect as data. Your account Profile and communication with us by phone, e-mail, or participation in promotions or answering questionnaires. By these actions, you might provide us with data as your: Name, Age, Sex, Address, Telephone number, Email Other. Please state, Location, Country, Username, Business Name and financial information, including Social Security number (if applicable) and other accepted means of identification
Automated data retrieval: we automatically retrieve and analyze data that include the e-mail address; password; Internet protocol (IP) address; login;, version, and time zone setting, browser plug-in, operating system, computer and connection information such as browser type and platform; purchase history, which helps us to come up with better user experience by posting features like Top purchases; most viewed and searched products and the phone number you used to call our customer service may also be stored. We may also utilize browser data such as cookies. In the course of visits to our app we may use software tools to collate session information including time spent on certain pages, duration of page responses, errors related to download, page information (interactions), and mode of logging out from the page. We may also retrieve information to help us notice and prevent fraud prevention
Location: we may also require to use the location map on your device to access your location when required for target marketing and better service. However, the location maps can be disabled on most mobile devices, you may disable your location through the settings on your mobile device.
Other sources: We receive and collate information from other sources in the course of our services they include address information from deliveries by our couriers or third parties, which we use to update records and help us to properly deliver user/customer next purchase or for ease of communication; account information and otherwise.

6. What are your rights?

You have the right to access your personal data which we store or process. You have the right to require us to effect corrections in your data for free. At any point you can ask us to stop using your personal data for marketing purposes. Any request for any of your personal data should be made to our customer service email.

7. Cookies

Cookies enable our systems remember your device as unique user and aids us to improve user experience on our app by providing unique experience for all our users. Our servers can, will and may store information from your web browser that can be read back subsequently as may be required. These cookies can and may be placed and stored in your browser on your computer’s hard drive for this purpose. It is worthy to note that our cookies do not contain your personal identifiable details and that your browser could be set not to accept cookies but you would need to accept cookies in order to be able to use our site.

8. Changes

We reserve the right to change and update this policy as may be necessary per time and as a result, you should always check back to confirm whether or not our policies have changed, Where we make any significant changes to our data protection and management policies, we shall do our best to notify you on our site but it shall be your responsibility to read the privacy and cookie policy to ensure that it is in line with your requirements.

Contact Us

Don't hesitate to contact us if you have any questions.
help@jyro.com